Over the years, Information & Communication Technology (ICT) has become the backbone of any business around the world. As it offers enormous benefits in terms of business growth and scalability, it comes with the corresponding investment & challenges as well in managing ICT environment. It often requires ever increasing resources from both Technology as well as Human Resources so as to cope up with regular operational tasks. Small businesses have the flexibility to avail Shared Services from Service Providers. However, the medium to large businesses do not have the liberty of such Shared Services, they need to have dedicated resources to manage their ICT environment.
With the ever growing Technology & Human resources required to manage ICT arena, CIOs & CEOs have been facing challenges with hiring & retaining quality Manpower, continuously enhancing their skills, productivity of such staff as well as putting in their valuable time in purchasing, implementation and maintenance of technology tools. This takes away quite a bit of management time and diverts their attention from Core business objectives.
In order to help company executives focus on their Core business functions, we offer IT Services in the form of Outsourced model wherein we take away their headache of managing these resources. This Outsourced model can be deployed in 2 ways as follows:
Skilled Manpower Outsourcing:
- Skilled Manpower resources, qualified and experienced in different areas of ICT environment.
- Resources available round the clock including Holidays.
- Flexible model with the options of adding more resources with agreed terms.
- Overall increase in efficiency and ICT systems up-time.
- Improved user Satisfaction and User productivity.
- Relief from challenges associated with recruitment, skills enhancement and retention of staff.
Managed Services:
- An SLA driven model comprising of Hardware & Software Tools, Human Resources and Processes.
- Flexible model with the options of adding more Services retaining same levels of SLA.
- Regular Services reviews and feedback mechanism leading to Services Enhancement.
- Scheduled & On demand reports with the Dashboards for key parameters.
- Overall model in lines with ITIL & ITSM framework and managed as per PMI guidelines.
- Industry leading IT Service Management, CRM, Contact Center and ICT Management tools as part of the model.
- Skilled Manpower resources, qualified and experienced in different areas of ICT environment.
- Resources available round the clock including Holidays.
- Overall increase in efficiency and ICT systems up-time.
- Improved user Satisfaction and User productivity.
Either and/or a mix of these models can be deployed in one or more or all of the following ICT functions:
- Help-desk and Contact Center
- User level IT Support
- ICT Asset Management with CMDB
- Data center Operations & Monitoring
- Systems Administration & Support
- Networks Administration & Support
- ICT & Information Security Administration & Support
- Telecom & Unified Communications Administration & Support
- Database Administration Services
- Software Applications Support Services
- Applications Development Services
- IVR & Scripts Development Services
With the strong track record of offering these Services in the Indian subcontinent, we are confident of providing these services in the different market segments including Government, BFSI, Corporate, Oil & Gas and PSUs.